Changed your mind? That’s okay, Soak offers a 14 day returns policy. Just send back the unopened items in a package to us, with receipt and we will process your refund (less delivery charge) as soon as possible.

• Items must be returned and received within 14 days of receipt of delivery.

• Items must be returned in original condition without seals broken or tampered with.

• Soak is not responsible for the cost of returns unless the item is faulty.

If the item is faulty, please email your order number & the reason or description of the fault to soakinluxury@gmail.com.

Refunds are processed within 48 hours of receipt to us. Bank delays may occur, but generally complete 3 to 5 working days after refund is processed.

To return an item:

Please send your parcel back to:

• Soak, 6 Ox View, Dromore West, f26w564, Sligo.